Shipping and Delivery
Shipping and Delivery Policy
Last updated: September 30, 2026.
1. Order processing
GAÉVÉLIE products may be processed and shipped directly by our manufacturing and logistics partner. GAÉVÉLIE remains your seller and your point of contact for tracking your order.
As an indication, a standard order of 1 to 20 items generally requires approximately 2 business days for processing. Larger orders may require a longer processing time.
2. Shipping times
For Metropolitan France, standard delivery is generally expected within up to approximately 6 business days after shipment. These timeframes are indicative and are in addition to the processing time. Delays may occur, particularly during periods of high activity, carrier incidents, customs inspections, or external events.
When a specific delivery timeframe or date is indicated before the order is confirmed, this information constitutes the reference applicable to the order, subject to legal provisions.
3. Delivery areas
The destinations actually served are those offered at checkout at the time of the order. Certain island areas, offshore territories, or destinations not supported by our logistics network may not be available.
4. Delivery fees
The applicable delivery fees are calculated and presented before the final confirmation of the order. Any free delivery offer or fee reduction is subject to the conditions displayed on the site at the time of the order.
5. Tracking
When a tracking number is available, it is provided to the customer after shipment. The time it takes for tracking information to update depends on the carrier.
6. Delivery address
The customer must verify the accuracy of their name, address, postal code, and contact information before confirming the order. If an error is discovered after confirmation, contact us immediately. We will attempt to correct the address before shipment whenever it is physically possible to do so.
7. Delayed, lost, or damaged packages
If the tracking information is not updating, if the delivery is abnormally delayed beyond the announced timeframe, or if the package arrives damaged, contact us at rgbusinesscontact07@gmail.com with your order number. We will take the necessary steps with our logistics partner or carrier. The internal procedures of carriers or our service providers do not limit your legal rights with respect to GAÉVÉLIE.
8. Transfer of risk
For a consumer, the risk of loss or damage to the goods is transferred upon physical possession of the package, except in specific situations provided for by law.
9. Contact
GAÉVÉLIE / RGB — rgbusinesscontact07@gmail.com — 04 72 15 40 99.