Returns and refunds
Returns and Refunds Policy
Last update: September 30, 2026.
1. Right of withdrawal
For a distance purchase, you generally have a period of 14 days from the receipt of your order to notify us of your decision to withdraw, without having to provide a reason.
You can write to us at rgbusinesscontact07@gmail.com, indicating your order number and your unequivocal decision to withdraw. The standard form available in our Terms and Conditions of Sale can also be used.
2. Return deadline and address
After notifying us of your withdrawal, you must return the goods without undue delay and at the latest within 14 days. Contact us before shipping so that we can provide you with the logistics instructions suitable for your order. Unless otherwise instructed in writing, the return address is: RGB / GAÉVÉLIE, 8 Lotissement du Lavoir, 38790 Diémoz, France.
Direct return costs remain your responsibility, unless otherwise stated by GAÉVÉLIE or provided for by law.
3. Condition of returned products
You may handle a product only to the extent necessary to establish its nature, characteristics, and proper functioning. Any depreciation resulting from handling beyond what is necessary may make you liable under the conditions provided by law.
4. Unsealed products for which hygiene or health prohibits a return
The right of withdrawal does not apply to goods that have been unsealed after delivery and which, due to their nature, cannot be returned for reasons of hygiene or health protection. This exception is assessed on a product-by-product basis and does not constitute a general exclusion of all opened cosmetics.
5. Refund
When a withdrawal is valid, we will refund the amounts due, including the initial shipping costs up to the cost of the standard delivery method offered. Any surcharges corresponding to a more expensive delivery method chosen by the customer will not be refunded beyond the standard rate.
The refund will be issued no later than the legal deadline and may be deferred until the goods are recovered or until proof of shipment of the return is received. Unless otherwise agreed, it is made using the payment method used when placing the order.
6. Damaged, incorrect, or non-conforming product
If a product arrives damaged, if you receive an incorrect item, or if a product is defective, contact us promptly at rgbusinesscontact07@gmail.com with your order number. Photographs may be requested to identify the issue and expedite processing. This procedure does not reduce your rights under the legal warranties of conformity and hidden defects.
7. Cancellation before shipment
If you wish to cancel an order before it is shipped, please contact us immediately. We will do our best to stop processing, but a physical cancellation is not always possible once production or logistics execution has begun. This situation does not affect the withdrawal rights and warranties you are entitled to where applicable.
8. Contact
GAÉVÉLIE / RGB — rgbusinesscontact07@gmail.com — 04 72 15 40 99.